Frequently Asked Questions

We recommend cleaning your air ducts every 3-5 years for most homes. However, if you have pets, allergies, recent renovations, or notice excessive dust, you may benefit from more frequent cleaning every 2-3 years.

A typical residential air duct cleaning takes 2-4 hours depending on the size of your home and the complexity of your HVAC system. Larger homes or systems with extensive ductwork may take longer.

Yes, clean air ducts can improve HVAC efficiency by removing dust and debris that restrict airflow. This allows your system to work more efficiently, potentially reducing energy consumption by 10-20%.

Yes, we require that you or an authorized adult (18+) be present during the entire service. Our technicians will need access to your HVAC system, vents, and may have questions during the process.

Not at all! We use professional equipment including HEPA-filtered vacuums and containment systems to ensure no dust or debris escapes into your home. We also protect your floors and furniture during the service.

The National Fire Protection Association (NFPA) recommends annual chimney inspections and cleaning. If you use your fireplace frequently (more than 3 times per week), you may need more frequent cleaning.

Our certified chimney sweeps inspect the chimney structure, flue, damper, chimney cap, and firebox for cracks, blockages, creosote buildup, and other safety concerns. We provide a detailed report with photos and recommendations.

Chimney cleaning removes creosote (a flammable tar-like substance), soot, and blockages that can cause chimney fires or carbon monoxide poisoning. Regular cleaning ensures safe operation and prevents costly repairs.

Yes, we repair chimney cracks, damaged mortar, chimney caps, flashing, and other structural issues. Minor repairs can often be completed during the inspection visit, while major repairs may require scheduling.

Yes! Gas fireplaces also need annual inspection and cleaning. While they don't produce creosote, they can develop carbon buildup, and the chimney/vent can become blocked by debris, birds, or insects.

We recommend professional dryer vent cleaning at least once a year. If you do a lot of laundry, have a long vent run, or notice your dryer taking longer to dry clothes, you may need more frequent cleaning every 6 months.

Warning signs include: clothes taking longer to dry, dryer getting very hot, burning smell, excessive lint around the dryer, lint on clothing after drying, or the outside vent hood not opening properly.

Yes! Clogged dryer vents are a leading cause of house fires. According to the U.S. Fire Administration, there are approximately 2,900 dryer fires annually, causing deaths, injuries, and millions in property damage.

Most dryer vent cleanings take 30-60 minutes depending on the length and complexity of your vent system. We use specialized brushes and high-powered vacuums to thoroughly clean the entire vent run.

Absolutely! A clean dryer vent reduces drying time, which lowers energy consumption. You can save $18-$24 per month on average, and extend the life of your dryer by preventing overheating damage.

We serve the Dallas-Fort Worth metroplex (including Dallas, Plano, Frisco, McKinney, Allen, Richardson, Carrollton, Garland, Irving, and Arlington) and the Greater Boston area (including Boston, Cambridge, Worcester, Lowell, Newton, Somerville, and surrounding cities).

Yes! We often have same-day availability for urgent requests. Call us at 877-250-DUCT to check availability in your area.

Yes, Air Care Pro is fully licensed and insured. Our technicians are NADCA-certified (National Air Duct Cleaners Association) and our chimney sweeps are CSIA-certified (Chimney Safety Institute of America).

Yes, we provide free, no-obligation estimates for all services. We can often provide accurate quotes over the phone, or schedule an in-home assessment for complex projects.

We accept cash, checks, and all major credit/debit cards (Visa, MasterCard, American Express, Discover). Payment is due upon completion of service.

Yes! We stand behind our work. If you're not satisfied with our service, contact us within 7 days and we'll make it right. Your satisfaction is our top priority.